Productivity and performance: The employee experience
Employee engagement is only one part of the equation when it comes to a complete employee experience. There are several factors you need to consider and strategise for when determining how to boost your team’s productivity and performance. Here’s why a positive employee experience can deliver both.
Positive employee experiences come in all shapes and sizes
Creating a positive employee experience for your team doesn’t take a one-size-fits-all approach. While you can build a solid strategy around improving engagement and generating a better workplace culture, how that strategy is delivered depends on a number of factors including your people, branding, reputation and more.
With happy employees being up to 20% more productive at work, and a better employee experience translating to fewer sick days and increased profits for the business, it’s well worth investing in.
Lower turnover and better ROI
The term ‘job withdrawal’ can refer to employee turnover, burnout and even retaliation against the company itself. But happy and satisfied workers have been shown to demonstrate exactly the opposite of that. Instead, the Langley Group found a happy team is “more likely to go beyond their job requirements, spread goodwill, help others, make constructive contributions and commit to developing themselves within the organisation”.
If you’re unsure where to begin when it comes to making employees happier, start with recognition. For several years now, Google has implemented a recognition and rewards program for its staff. The result? 86% of Google employees say they have “high job satisfaction”.
This satisfaction – derived from employees feeling recognised – can actually generate a return on investment for your business. By creating a cycle of success within your team, productivity and performance will skyrocket. And with highly engaged workforces outperforming their peers by 147% in earnings per share, the ROI is obvious.
Employee wellness impacts your brand’s reputation
Making sure your employees are happy and healthy is no doubt imperative for modern companies to thrive, but at the end of the day the only thing the C-suite wants to know is if the business is profitable.
But ‘profitable’ isn’t just about hard figures. In fact, brand reputation has a significant sway on the profitability of a company. And employees can make or break a brand’s reputation depending on their wellbeing. Experts say the reputation of a company is moulded and conveyed by employees and their behaviours, so focusing on the happiness and performance of your team will ultimately deliver positive results for the profitability of your business.
Positive employee experience = better productivity and performance
It’s worth recognising that productivity and performance are not the same. Productivity can be measured in hard numbers, while performance is about completing assigned tasks up to the expectations of the business. So if a team member completes 20 tasks in a day, that’s their productivity. The quality of those completed tasks is their performance. This distinction is important because while both are connected, they need to be managed separately. A high performer can be unproductive, finishing five tasks to a high standard but missing other deadlines. On the other hand, a super-productive employee may be exceeding their targets but not delivering quality work.
As a manager, it is your responsibility to recognise the difference and apply appropriate feedback techniques to ensure both are up to standard. Creating a positive culture can improve the employee experience, and therefore automatically boost productivity and performance levels.
Motivation starts from the top – by recognising and rewarding your team, a positive employee experience is much easier to attain.
Redii provides recognition and rewards programs to keep your business productive and performing at its best. Request a demo.